Technology problems shouldn’t be scary
If you depend on your computer network to run your business (and who doesn’t?) you’ll want someone treating your data as securely as they would their own.
Not knowing what’s going on behind the scenes should scare the crap out of you. It is NOT unreasonable that your IT company is monitoring your network 24/7/365.
Stop paying for substandard support. It’s important for you to interview your current company to ensure they are up to your standards. This will help you determine if it’s time for a change (and so you can sleep at night).
The top 3 questions to ask include:
- “Do you provide detailed invoices clearly outlining what we are paying for?”
If your auto draft is just sending a traditional monthly payment without explanation, something isn’t right. Each invoice needs to show what services each dollar covers, just to ensure you aren’t being nickeled and dimed outside of what’s covered in your contract.
- “Do you provide status reports on new projects?”
Or if they’re working on an in-process project? It’s on them to provide updates and give you ETAs on when work will be completed.
- “Do you offer guarantees on services?”
Any IT company should back its services 100%. Any updates, additions, subtractions, etc should not be an additional charge and should be guaranteed to work the first time, without having to submit an additional ticket.